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Waterford Hotel Group offers a myriad of services to hotel owners, custom tailored to meet the needs of individual hotels on an ongoing basis. Operations Waterford Hotel Group's philosophy in the day-to-day running of a hotel is simple: "hands-on hospitality". Both corporate and hotel staff maintain an intimate knowledge of each property, the local community it serves, and the individual needs of hotel clientele, by making frequent property visits, communicating on a regular basis, reporting statistics on a daily and weekly basis and keeping on top of hospitality trends and development. We extend this commitment to Waterford property owners and investors by inviting and encouraging communication with corporate staff, monthly financial reporting, and holding quarterly and annual meetings. Waterford Hotel Group's operational support to each property goes well beyond the day-to-day concerns, with a strong focus on areas such as:
Human Resources Waterford Hotel Group understands that associates who perform their duties effectively and communicate well with guests and co-workers are the most valuable assets a hotel can have. Based on this understanding, all properties are supported by a team of HR managers or, in the case of our larger hotels, are staffed by an in-house human resources department. Each property works closely with local and state agencies to ensure that mandates and compliance standards are met. The comprehensive human resources department assists each hotel in developing a motivated and productive staff through:
Sales and Marketing To outperform all other hotels in a given marketplace, it takes a top-down approach to product positioning and smart marketing. Comprehensive planning and training, a strong outside sales force, and Waterford's "property by property" approach to operating philosophy and market niche allow us to drive returns for our investors. Associates are proactive in assisting each property's management in order to reach sales goals and maintain an edge above competitors through:
Finance Waterford provides financial support to our hotels through a variety of accounting and finance functions, including centralized accounting. Centralized systems provide us with the real-time data and tools we need to analyze operations and share the results with managers. Financial information flows into our corporate control center on a daily basis, greatly eliminating excess paperwork and duplication of effort. With the power of current information at the fingertips of our executives, combined with our strong collective background in financing, refinancing, hotel construction, and day-to-day accounting, Waterford can apply sound fiscal management to leverage resources and raise funds, cut costs, grow returns, and act opportunistically during favorable market changes. Waterford financial services include:
Information Technology Waterford Hotel Group has embraced technology as a major edge in the highly competitive modern hotel industry. Our wide area network and intranet give each manager real-time access to the same data and forms as their support teams at Waterford and our IT staff provides 24x7 support to the properties to make sure they have access to those resources. The result is our managers have the information they need to be proactive in their decision making, consequently freeing them up to focus on the needs of guests and associates. This centralized effort allows for better efficiencies in all areas, including:
Capital Programs Waterford Hotel Group draws from vast experience in a number of successfully executed hotel developments and renovations. Our unparalleled process is facilitated by purchasing directly from the manufacturer at or below wholesale prices, and through timely and accurate cost estimations, budgeting and reporting. Each detail, from initial product design through purchasing, receiving, construction supervision, and installation, is professionally managed by Waterford, including:
Other Resources With a magnitude of additional resources available, Waterford Hotel Group and its affiliates can handle every detail of a project from initial development to the subsequent day-to-day operations of the hotel. With decades of experience in developing and managing hotels, Waterford provides additional valuable resources, including:
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