Michael J. LaCosta
M. Silver Associates
(212) 754-6500
michael@msilver-pr.com

Lisa Beers
Waterford Group
(860) 701-9621
lbeers@waterfordgroup.net

 

WATERFORD HOTEL GROUP RECOGNIZED BY MARRIOTT INTERNATIONAL FOR GUEST SATISFACTION AND BEST NEW FULL SERVICE HOTEL

Guests Say Property Management Company Provides Best Overall Guest Satisfaction

WATERFORD, CT (October 26, 2005) – Success in the hotel industry depends on numerous factors, none more important than guest satisfaction and quality facilities. The Waterford Hotel Group prides itself on providing the best service and hotel facilities to Marriott guests, a commitment that extends from the smallest toddler to the most seasoned business traveler. That commitment just received an even stronger confirmation at the recent Marriott International annual full-service hotel MINA conference.

Based solely on guest survey results, Marriott presented the Waterford Hotel Group with two 2005 MINA Awards, which recognize top owners and franchisees amongst Marriott’s full-service hotels and resorts. The company received a Guest Focus Award for Overall Satisfaction within Marriott full service brands, and the Best New Product Award for the recently opened Marriott Hartford Downtown.

“This is an outstanding honor, as Marriott guests recognized the company for its commitment to making sure their overall Marriott hotel experience was exceptional,” said Len Wolman, chairman and CEO of Waterford Hotel Group. “Being recognized by customers is the only sure fire way to know that you’re meeting and exceeding their expectations, which is exactly what our hotels do on a daily basis. I’d like to congratulate everyone associated with Waterford Hotel Group for their outstanding efforts and thank them for helping to make our full-service Marriott’s the most preferred among travelers.”

About Waterford Hotel Group
Waterford Hotel Group is a national hotel management firm with 29 properties under contract in ten states. With corporate offices in Waterford, CT, Waterford Hotel Group is one of the most successful management companies in the hospitality industry. The company’s nationwide roster of properties consistently achieves exceptional market share and returns well above industry averages. This outstanding track record is based on strategic growth, intimate knowledge of industry trends, and providing value for customers and investors. For further information, contact Waterford Hotel Group, Inc., 914 Hartford Turnpike, P.O. Box 715, Waterford, CT 06385; telephone 860-442-4559, fax 860-437-7752, or visit the company's website at www.waterfordgroup.net.