Southington Residence Inn Ranks #1 in Guest Service for Brand
SOUTHINGTON, CT (July 20, 2006) – The Residence Inn by Marriott in Southington, CT has been rated #1 out of all 499 Residence Inn hotels in the Marriott system based on the reporting of a weekly guest satisfaction survey. The 94-room Residence Inn by Marriott Southington is professionally managed by Waterford Hotel Group, a national hotel management firm currently operating 26 properties in 8 states.
Marriott tracks customer feedback on an ongoing basis through the sophisticated Guest Satisfaction Survey (GSS). Tailored for each brand and managed on a hotel-level basis, Marriott's GSS encourages guests to evaluate the hotel and staff, thus identifying strengths, trends, and areas for improvement. Based on the results of these surveys, the Residence Inn Southington scored a perfect 100% through three consecutive months from March to May, earning them the #1 ranking for Marriott’s January through June tracking period.
“The associates have been working extremely hard to achieve this status for four years now,” said Carol Secondino, General Manager. “This ranking is a true testament to the outstanding effort and commitment of this team to provide the highest quality of guest service and satisfaction.”
Residence Inn by Marriott Southington is a 2005 Marriott Gold Award winner, and has also received numerous customer service accolades from Marriott International, including awards for Highest GSS for Cleanliness, Brand Management, and Service, as well as the 2004 Marriott Northeast Region Award of Excellence for Service Scores and a 2004 Top Operations Award.
About Residence Inn by Marriott Southington
The 94-suite hotel is designed to attract the extended stay business traveler, as well as the corporate and leisure traveler. The property features studios with Jacuzzis, as well as one and two bedroom suites with fully equipped kitchens, living rooms, and dining areas. Additional hotel amenities include an exercise facility, indoor pool and whirlpool, an outdoor sports court and BBQ area, a business center, meeting facilities, free high speed internet access, daily full hot breakfast buffet, evening social reception and grocery shopping service.
About Waterford Hotel Group
Waterford Hotel Group, with corporate offices in Waterford, CT, has experience operating virtually every type of hotel property, including limited services properties, all-suite hotels, conference centers, and large full service and resort properties. The company's approach to hotel development and operations is hands-on, and features frequent site visits and constant communication with customers and partners. Additionally, Waterford Hotel Group offers centralized accounting, financial reporting, strategic marketing, human resources, and day-to-day operations management systems to increase market share and profitability at all properties.