Annual Executive Conference Reflects
Associate-Focused Corporate Culture

Groton, CT (March, 2003) – Waterford Hotel Group convened nearly 100 of its general managers, directors of sales, and corporate staff at its Mystic Marriott Hotel & Spa here last month for its 13th annual Executive Conference. And though the three-day event featured the customary executive updates, seminars and training sessions, its focus was undeniably directed at associate recognition and appreciation. View Attendees Group Photo

“This past year has been challenging on everyone in our industry, but Waterford’s done exceedingly well—and we have our associates to thank for that,” said Waterford President and C.O.O. Rob Winchester. “Our corporate culture has always been based on the awareness that our associates are our most important asset. When you cultivate an atmosphere where everyone feels appreciated and respected, that’s the major factor in delivering excellent guest service—which, in turn, is what success in this business is all about.”

What this year’s Executive Conference delivered to attendees was a healthy dose of fun along with recognition for jobs well done. For example, in addition to traditional awards, such as Associate of the Year, Director of Sales of the Year, General Manager of the Year and Housekeeping Team of the Year, several awards were passed out, just for fun, in recognition of less-serious “accomplishments,” such as “Corporate Staff Member Most Likely to Plan a Property Visit around Lunch”. Top performers for the year 2002 were recognized during an awards dinner on Friday evening. Individual winners included:

Awards were also given in six team and property categories. Team and property winners included:

Even more indicative of the Conference’s focus on team-building fun was the “Newlywork Game,” a take-off of the popular TV game show, to which virtually all of the conference’s first day was devoted. The Waterford version had attendees participate in a question and answer period to see how well they knew their team members. “The ‘fun’ awards and game show fit in perfectly with what we were trying to do at this year’s conference,” said Waterford Chairman and C.E.O. Len Wolman. “Our goal was to conduct serious business and pass along important information, but we also set a goal of our people having a lot of fun and enjoyment over the three days. This year’s conference accomplished those goals, and reinforced our philosophy that it’s important to enjoy where you work and who you work with.”

During a luncheon ceremony, Rob Winchester presented the March of Dimes with a $40,000 check on behalf of the organization. Waterford Hotel Group and its managed properties have donated more than $220,000 to the March of Dimes since 1995. Associates raise money for this corporate charity through various fundraising events, including “Blue Jeans for Babies”, WalkAmerica, and bake sales.

Waterford Hotel Group, based in Waterford, CT currently operates 29 properties nationally. Waterford Hotel Group has experience operating virtually every type of hotel property, including limited services properties, all-suite hotels, conference centers, and large full service and resort properties. The company’s approach to hotel development and operations is hands-on, and features frequent site visits and constant communication with customers and partners. Additionally, Waterford Hotel Group offers centralized accounting, financial reporting, strategic marketing, human resources, and day-to-day operations management systems to increase market share and profitability at all properties. For more information, visit our website at www.waterfordgroup.net.